About the Company
At Sourcing Trust, we are committed to delivering innovative, reliable, and tailored technology solutions that empower businesses to succeed in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build lasting partnerships by understanding our clients' unique needs and providing them with expert support across. Our team is dedicated to fostering a positive and inclusive work environment where every employee's contribution is valued, encouraging continuous growth, learning, and shared success. Join us and be part of a passionate organization driven by innovation and excellence.
About the Role
We are looking for an Application Support Analyst – 3rd Line for the banking sector to provide application and operational support, ensuring service levels are maintained and incidents are analysed and resolved in both technical and functional contexts. The role combines monitoring, alarm management, process improvement, and the development of automation tools to strengthen service control and operational efficiency.
Requirements
Requirements
At least 5 years of experience in similar application support roles.
Strong experience in application and operational support to maintain service levels.
Experience in monitoring and alarm management.
Ability to develop tools and automations for service management and control.
Experience in incident and problem analysis/resolution, both external and internal, technical and functional.
Ability to understand and internalize application flows and perform functional analysis.
Experience in process analysis, documentation, and continuous improvement of internal tools and procedures.
Knowledge of SQL.
Knowledge of AIX / Linux operating systems from a user perspective.
Strong mix of technical and functional skills.
Intermediate/advanced knowledge of scripting languages such as Shell/Bash and Python.
Working Model
Daytime support during normal business hours.
Night on-call support on a rotating basis with the rest of the team.
On-call is remote only; access is via mobile phone and remote connection.
If an issue cannot be resolved remotely, an on-site visit may be required.
During on-call weeks, work is 100% remote.
In non-on-call weeks, the role follows a hybrid model: 3 days per week in the office.