About the Company
At Sourcing Trust, we are committed to delivering innovative, reliable, and tailored technology solutions that empower businesses to succeed in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build lasting partnerships by understanding our clients' unique needs and providing them with expert support across. Our team is dedicated to fostering a positive and inclusive work environment where every employee's contribution is valued, encouraging continuous growth, learning, and shared success. Join us and be part of a passionate organization driven by innovation and excellence.
About the Role
We are looking for a Customer Support Specialist who is fluent in French and Portuguese to provide high-quality support to our customers across different channels. You will act as a key point of contact, ensuring that every interaction is handled with professionalism, empathy, and efficiency, helping to resolve issues and improve the overall customer experience.
Requirements
Responsibilities
Respond to customer requests via email, phone, and/or chat, ensuring timely and accurate support.
Diagnose and resolve basic technical and functional issues, escalating more complex cases when needed.
Provide clear information on products, services, processes, and policies.
Record and update tickets and interactions in the support system with rigor and detail.
Follow scripts, procedures, and SLAs, ensuring quality and consistency in responses.
Identify recurring issues and report improvement opportunities to the relevant teams.
Collaborate with internal teams (technical, operations, sales) to ensure end-to-end resolution of customer issues.
Requirements
Professional experience in Customer Support / Call Center / Helpdesk (preferably 1+ year).
Fluent French and Portuguese – spoken and written (mandatory).
Good communication skills in English (a plus).
Strong communication and interpersonal skills, with customer-oriented attitude.
Ability to listen actively, show empathy, and manage difficult or stressful situations.
Basic IT literacy (email, ticketing tools, Office/Google Workspace, CRM).
Organizational skills, attention to detail, and ability to follow processes and procedures.
Team spirit, proactivity, and willingness to learn.
Availability to work in shifts, if required by the operation (optional, depending on project).