About the Company
At Sourcing Trust, we are committed to delivering innovative, reliable, and tailored technology solutions that empower businesses to succeed in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build lasting partnerships by understanding our clients' unique needs and providing them with expert support across. Our team is dedicated to fostering a positive and inclusive work environment where every employee's contribution is valued, encouraging continuous growth, learning, and shared success. Join us and be part of a passionate organization driven by innovation and excellence.
About the Role
We are looking for a Senior Field Support Technician to act as Team Lead for a group of 3 field support engineers. This role is responsible for ensuring the operational continuity of end-user equipment and on-site systems, providing hands-on technical support, and coordinating field activities. The focus is on physical intervention in incidents, preventive and corrective maintenance, and deployment of hardware and software in a corporate environment.
Requirements
Requirements
Senior profile with proven leadership skills, able to lead and coordinate a team of 3 technicians.
Solid experience working with Windows 11 workstations (installation, configuration, troubleshooting).
Basic knowledge of computer networks (LAN/WLAN).
Key Responsibilities
Provide on-site support to end users:
Installation, configuration, and replacement of equipment (PCs, laptops, monitors, printers, tablets, etc.).
Direct user assistance for incidents that cannot be resolved remotely.
Diagnosis and resolution of local hardware and software issues.
Configuration of peripherals and network devices (printers, scanners, docking stations, etc.).
Manage the equipment lifecycle:
Imaging and deployment of workstations.
Inventory management (entries, exits, replacements).
Collection and processing of obsolete equipment.
Support in technology refresh campaigns (rollouts).
Perform local infrastructure interventions:
Verification and maintenance of cabling, network outlets, and power sockets.
On-site support to network and server teams (e.g., switch, UPS, patch panel replacement).
Support events and special operations:
Technical support for meetings, conferences, and corporate events.
Setup of temporary workstations and contingency environments.
Technical Skills
Hardware: Diagnosis and repair of PCs, laptops, printers, monitors, and peripherals.
Operating Systems: Installation and configuration of Windows 10/11; basic experience with macOS is a plus.
Corporate Software: Installation and troubleshooting of Microsoft 365 / MS Office, VPN clients, browsers, antivirus, and other standard corporate tools.
Local Networks (LAN/WLAN): Basic understanding of IP, DHCP, DNS, and connectivity troubleshooting (including cabling).
Management Tools: Experience with ITSM tools (e.g., ServiceNow), SCCM, Intune, and Active Directory.
Security: Adherence to IT security policies, credential management, and physical access control.
Soft Skills
Strong customer orientation with clear communication, empathy, and professional attitude.
Autonomy and proactivity, with ability to solve problems on site.
Priority management, handling multiple requests and meeting SLAs.
Teamwork, collaborating closely with Service Desk, Network, and Infrastructure teams.
Operational rigor, ensuring proper documentation of interventions and adherence to ITIL processes.