About the Company
At Sourcing Trust, we are committed to delivering innovative, reliable, and tailored technology solutions that empower businesses to succeed in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build lasting partnerships by understanding our clients' unique needs and providing them with expert support across. Our team is dedicated to fostering a positive and inclusive work environment where every employee's contribution is valued, encouraging continuous growth, learning, and shared success. Join us and be part of a passionate organization driven by innovation and excellence.
About the Role
We are looking for an IT Service Manager to act as the primary interface for application vendors and system integrators, govern delivery against SLAs, OLAs, KPIs, and contractual commitments, and lead service reviews and performance improvement plans. The role also owns service performance governance, major incident coordination, change/release oversight, and clear reporting to business and IT stakeholders.
Requirements
Responsibilities
Act as the single point of accountability for business and IT stakeholders.
Govern vendor delivery against SLAs, OLAs, KPIs, and contracts.
Lead service reviews and performance improvement plans.
Define, monitor, and report service performance metrics and risks.
Lead service coordination during major incidents and manage stakeholder communications.
Govern change and release activities to reduce disruption and manage risk.
Provide clear service reporting and executive updates.
Requirements
Strong background in IT Service Management or Application Operations.
Proven experience managing application portfolios.
Strong vendor management and stakeholder communication skills.
ITIL or equivalent service management certification preferred.