About the Company
At Sourcing Trust, we are committed to delivering innovative, reliable, and tailored technology solutions that empower businesses to succeed in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build lasting partnerships by understanding our clients' unique needs and providing them with expert support across. Our team is dedicated to fostering a positive and inclusive work environment where every employee's contribution is valued, encouraging continuous growth, learning, and shared success. Join us and be part of a passionate organization driven by innovation and excellence.
About the Role
We are looking for an experienced PaaS Support Engineer with 3+ years of experience specializing in Google Cloud Platform (GCP) Platform as a Service offerings. This role focuses on providing L2/L3 support for GCP PaaS services, troubleshooting complex platform issues, ensuring service reliability, and collaborating with customers and engineering teams to resolve incidents and optimize workloads.
Requirements
Requirements
Minimum 3+ years of professional experience in cloud support/operations with strong GCP PaaS focus.
Proven experience providing L2/L3 support for cloud PaaS services and platform troubleshooting.
Experience working with enterprise customers on technical support cases and incident resolution.
Technical Skills
Deep knowledge of GCP PaaS services:
App Engine (Standard/Flexible), Cloud Run, Cloud Functions
Cloud SQL, Cloud Spanner, Firestore, Memorystore
Cloud Build, Artifact Registry, Container Registry
Cloud Tasks, Cloud Scheduler, Pub/Sub
Troubleshooting expertise across PaaS services (scaling, deployment failures, cold starts, quotas).
Experience with GCP monitoring tools: Cloud Monitoring, Cloud Logging, Cloud Trace, Cloud Profiler.
Strong networking knowledge for PaaS connectivity (VPC, Serverless VPC Access, Cloud Load Balancing).
Scripting proficiency (Python, Bash) for automation and diagnostics.
Familiarity with GCP IAM, service accounts, and PaaS security best practices.
Support Competencies
Incident management experience (root cause analysis, post-mortems, SLAs).
Ability to reproduce, document, and escalate complex technical issues to engineering teams.
Experience creating technical documentation, runbooks, and knowledge base articles.
Strong customer-facing communication skills for technical explanations.
Preferred Skills
GCP Certifications: Associate Cloud Engineer, Professional Cloud DevOps Engineer.
Experience supporting Cloud Run or App Engine at enterprise scale.
Knowledge of GKE integration with PaaS services.
Familiarity with Terraform or Cloud Deployment Manager for PaaS deployments.
Experience with SRE practices (SLOs, error budgets) in PaaS environments.
Language Requirements
Portuguese (fluency required)
English B2 level (spoken and written)